Delivery Policy

Clicking on a link below will take you to the relevant section on this page.

Making things go smoothly

Please ensure that you give us the correct address and full postcode where a recipient will be able to accept a package, as we cannot be held responsible for any parcels not delivered or collected due to incorrect delivery information or if the recipient is away at the time. Please note that if a consignment is returned to us as a result of the recipient not being able to take delivery for any reason, we may need to charge an additional delivery charge to re-deliver.

It is also useful if you can provide us with a contact telephone number for the recipient so we can contact them if necessary - you will be asked for this when you enter the delivery details during the checkout process.

If you are not sure if a recipient will be at home, we recommend delivery to a work address where possible.

Where we deliver and how much it costs

Weekday Delivery

We deliver to all United Kingdom mainland addresses, we offer free standard delivery on all orders over £25.00, for all orders below £25.00 our delivery charge is £2.49. Please note that we do not deliver on Bank Holidays.

We can also deliver to Northern Ireland, Offshore & Channel Islands (premium charge) and outside the UK – due to local customs restrictions, please click here to contact us if you would like to arrange a delivery outside mainland UK.

Saturday Delivery

Saturday delivery is available to most United Kingdom mainland addresses* at a cost of £15.00 per delivery to each postal addresses, providing the order is received before 2pm on the Friday.

*please note that Saturday deliveries are not available to the Scottish Highlands.

Delivery times

Saturday deliveries tend to take place in the morning, but we cannot guarantee this.

Cut-off time for next day delivery

Orders received before 2pm can usually be dispatched for Next Working Day (or Saturday) delivery.  If for any reason a delivery date is unavailable, our system will be aware of this and will prevent a non-delivery date being selected.

Delivery of gifts containing fresh items

Hampers containing items that require refrigeration on delivery must be delivered on an over-night service to ensure the correct temperature is maintained. Therefore we cannot deliver hampers containing fresh items on a Monday or on a Tuesday following a Bank Holiday.

Delivery to business addresses, hospitals, military bases or a BFPO

Deliveries to business addresses, hospitals or military bases will be delivered to a main reception or mailing room prior to internal distribution.  We do not recommend Saturday delivery when sending gifts to these locations.

All deliveries to hospitals must include the ward name or number in the relevant address field.  Any order omitting these details may not be accepted for delivery by the hospital.

Deliveries to a BFPO will be carried out by Royal Mail, please ensure that you include the recipients Service Number, Rank, Full Name, Company, Regiment, BFPO Number and a contact telephone number.

PO boxes

We cannot accept orders for delivery to an address containing a PO Box number, or from persons placing an order whose address contains a PO Box number.

Order tracking

If your order was dispatched via Interlink Express, you will receive an email containing the tracking information when your order is dispatched. We are currently unable to track Royal Mail deliveries.

What happens if a recipient is not there to sign for a delivery?

If the recipient is not there to sign for a delivery, our courier will leave a card at the delivery address with a contact telephone number to rearrange delivery. Unfortunately there is no recompense for deterioration of products due to non-delivery.  Please note that our courier may return a consignment if the recipient is unable to take delivery within 7 days.  If the goods are returned for this reason we may need to charge an additional delivery charge to re-deliver.

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