terms and conditions

These Terms and Conditions (“Terms and Conditions”) apply to all orders which you, the customer (“you” or “your”) place on this website www.whiskhampers.co.uk (“Website”) operated by us, Whisk Foods Ltd (“we”, “us” or “our”).  These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

This legal notice applies to the entire contents of this Website and to any correspondence between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless whether or not you decide to purchase from us.

Clicking on a link below will take you to the relevant section on this page

Guarantee

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer. Your gift is covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of receipt of an order – this period commence the day after the date the gift is received.

Either call us, fax us or e-mail us for an immediate resolution to your problem. If the order is cancelled we will issue a refund within 30 days of cancellation.

Where a gift is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If a return is arranged by us, a refund will be made from the refund to cover the cost of collecting goods.

Customer Service

Our customer service telephone number is +44 (0)845 900 1292. The telephone number is operated from Mondays to Fridays from 9.00am to 5.30pm GMT. You may leave a message out of hours and we will contact you at the earliest opportunity.

You can also reach us via email at info@whiskhampers.co.uk.

Distance Selling Directive

The European Union has issued the Distance Selling Directive which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field on which businesses can compete. We fully conform to this directive, but would like to briefly state the key-points of your rights as a consumer. We must provide:

  • you with our name and address
    Whisk Foods Ltd, 223 High Street, Old Woking, Surrey, GU22 9JH, UK. Tel +44 (0)845 900 1292, info@whiskhampers.co.uk.
    Our Company registration number is 05680584.

  • you with the main characteristics of the goods
    Every item we offer has a full listing of contents and an image.

  • you with the price including all taxes
    All items on offer are clearly priced in GBP sterling. All prices include VAT where applicable.

  • information on delivery time and costs
    Delivery information is clearly stated in our Delivery Policy.

  • a written confirmation of the above
    On receipt of your order, we will send you an email containing all the above information.

  • written details of how to cancel the contract
    You can cancel an order (providing it has not already been despatched*) by telephoning +44 (0)845 900 1292, emailing us at info@whiskhampers.co.uk or writing to us at Whisk Foods Ltd, 223 High Street, Old Woking, Surrey GU22 9JH. We will refund your credit/debit card within 2 working days. *If your order has already been despatched you may return it in accordance with our Returns Policy.

  • an address for consumer complaints
    Whisk Foods Ltd, 223 High Street, Old Woking, Surrey, GU22 9JH, UK. Tel +44 (0)845 900 1292, info@whiskhampers.co.uk.

  • details of after-sales service and guarantees
    If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned under the terms of our guarantee. This does not affect your statutory rights as a consumer.

If you live in the EU you have a right by law to withdraw from the purchase of any item within a ‘cooling-off’ period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website except:

  • Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items)

  • We cannot give you a full refund in the event of sealed items having been returned with the seal broken.

Returns

  • Items damaged in transit
    If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery

  • Defective Items
    You have the right to return a faulty item within a reasonable period of time

  • Your right to return an item
    Please inform us of any problems within 7 working days of the receipt of the order.
    Right to return can only be exercised in writing or in another durable medium.
    The right to return also applies for goods not wanted any more and items may be returned without giving a reason.
    The statutory right to return does not apply for damaged or defective items.

Costs

We will reimburse any reasonable costs you incur in returning the following items to us:

  • Items which are damaged upon delivery or are defective or incorrect

You will be responsible for the costs of returning items to us in all other circumstances (including if you exercise your right to withdraw your purchase in the Cooling-Off Period)

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for sale of items by us to you was formed.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any loss that does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances beyond our reasonable control, including, but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any public highway, riot, government act, act of war, terrorism, act of God or from any industrial dispute or strike whatsoever.

Substitutions

While photography and descriptions are intended to be accurate, we reserve the right to substitute items of similar or greater value if those stated are unavailable for any reason.

Children

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

Alcoholic Products

Some of the items available to purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to amend this Website, these Terms and Conditions, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the Website or order items from the Website.