help / frequently asked questions

If you have a question or query, please refer to our frequently asked questions (faqs) – questions are grouped by category below.  Clicking on a category will take you to the relevant section on this page

If you can’t find the answer you’re looking for in our faqs, please click here to contact us and we’ll do our best to help.

 packaging

How will my gift be packaged?

Boxed gifts are packed in either graphite cardboard cartons or wooden boxes with sliding wooden lids – the type of box will be clearly shown in the photograph of the product.  Boxes are lined with black shred which protects delicate products and looks great.  All boxes are sealed with a whisk hampers label listing the contents.

Chilled products are sent in silver insulated bags with ice-packs and a label listing the contents of the bag.

All personal gifts are sent with a handwritten gift tag attached to a mini whisk key-ring and a postcard with a quote relating to the contents.
 

whisk_packaging_example
   how your gift will be packaged

whisk_eating_postcard
   content related postcard

whisk_handwritten_tag
   message hand-written on a whisk tag

 

 

 

 



Boxes are packed in durable cardboard outers to ensure they reach you in perfect condition.

 Can I include a gift message?

Yes, as part of the checkout process you will be able to enter a personalised message which will be handwritten onto a gift tag attached to a mini whisk key-ring.

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products

Where do you source your products?

Our products are sourced from a range of specialist importers and artisan producers.

We apply a strict criteria when selecting products - they must taste great, look beautiful and be free from artificial additives. To make your gift special we favour the excellent, rare or unusual over ‘mass market’ products.

We never tire of searching for delightful products - if you are a producer or supplier who has a product you think we might like, please click here to get in touch.

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delivery

What is the cost of delivery?

Delivery costs are clearly stated for each item on the product page:

  • £6.95 per UK mainland address (weekdays) for Whisk products
  • £19.00 per UK mainland address (Saturdays) for Whisk products
  • £3.00 per item (weekdays and Saturdays) for postal items
  • FREE weekday delivery on certain items as stated on the product page

Please click here to contact us if you would like to arrange a delivery outside the UK.

Do you deliver outside UK Mainland?

We can arrange for deliveries outside the UK – please click here to contact us for a quotation.

Why don’t you deliver hampers containing fresh items on a Monday?

As our Monday deliveries are despatched on a Friday we are unable to ensure that fresh products are maintained at the correct temperature over the weekend.

Can you arrange deliveries on a Saturday?

Saturday deliveries are available and cost £19 per UK mainland address

What is the cut-off time for orders for next day delivery?

Orders must be placed by 2.00pm for next day delivery.  In the event a next-day delivery is unavailable, our system will prevent this from being selected as an option.

What are your delivery times?

We deliver during office hours of 9.00am – 5.30pm, so if the recipient is likely to be working, why not ask for the gift to be delivered to their work address?

Please note a specific time cannot be given for courier deliveries.

What delivery method do you use?

We deliver all Whisk products via Fed-Ex Next Working Day or Saturday Delivery services and Royal Mail.

What happens if there is no-one to sign for the delivery?

All deliveries (except Royal Mail) require a signature unless you have given special instructions otherwise.  If there is no-one available to sign for the delivery, our courier will leave a card at the delivery address with a contact telephone number to rearrange delivery.

If you wish to give alternative delivery instructions (e.g. leave in shed, leave with neighbour), this can be done during the checkout process, but please note we cannot accept responsibility for packages left without a valid signature.

Do you provide order tracking?

Yes we do. The order details can be found in your account section and we will also email you a reference when your order is despatched enabling you to track the delivery.  Royal Mail deliveries cannot be tracked.

What happens if my hamper arrives damaged?

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned.  This does not affect your statutory rights as a consumer.

Can I deliver gifts to different delivery addresses within a single order?

Yes, during the checkout process you will be given the option to either deliver all items to a single address or assign delivery addresses to each individual item.

Can I specify different delivery dates within a single order?

Yes, during the checkout process you will be given the option to assign different delivery dates to items when using the ‘deliver to multiple addresses’ option.

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corporate orders

Can I place an order for bespoke corporate orders on-line?

No - If you require a bespoke gift or would like to incorporate your company logo or identity, please click here to complete our corporate contact form or call us on 0845 900 1292.

We can then discuss the various options available and put together the best proposal for you.

How do I find out more about corporate orders?

Please see our corporate page to find out more about the various options available.  click here to download our corporate guide  to help you make your choice.

Can you personalise gifts with a company logo?

Yes, we offer a wide range of options for branding your gift – from incorporating your logo into the contents label to laser engraving your logo onto a wooden or acrylic custom lid.  click here to download our corporate guide  for some ideas of the options available.  

bespoke acrylic lid
   apply your logo...
bespoke wooden lid
   or corporate identity...
bespoke acrylic lid
   and make your gift stand out from the crowd

 

 

 

 

 



 

Can you provide custom packaging?

If you are looking for a custom package for a product launch, special event etc and can’t find anything in our existing range, please click here to complete our corporate contact form or call us on 0845 900 1292 and we’d be delighted to make some suggestions.

What are your delivery charges for Corporate Orders?

Our delivery charges vary depending on the size of order, whether items are going to a single or multiple delivery address and the size / weight of the packages.

We will a provide a delivery quotation based on these variables when preparing a proposal for you.

using the whiskhampers website

How do I search for a hamper?

There are various search methods on the homepage – choosing a category from the left hand vertical navigation bar will take you into that category and show the various products available.

There is also a general search facility in the top right hand corner of the website.

I have a gift voucher / promotional code, how do I enter it?

When you have a gift voucher or promotional code you will be prompted to enter it in the checkout section, and the value will automatically be deducted from the order total when the basket is updated.

Only one promotional code may be used per order and they cannot be used in conjunction with any other promotions.

How will I know that you have received my order?

We will email you to confirm your order has been received and include details of how to track your order.  You can track progress of your order by logging in to the 'my account' section on our website or calling us on 0845 900 1292.

I've made an error entering a name, address or delivery date and have already confirmed the order - how can I change it?

Please call us on 0845 900 1292 or email us at info@whiskhampers.co.uk and we’ll change it for you, providing it has not been processed for despatch

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privacy / security

Is your site secure?

Yes – we take this issue very seriously.  We do not store your credit card details so it is impossible for hackers to gain access to these.

What will you do with my email address?

We only use your email address to confirm details of your order.  If you have signed up for our newsletter we will also send you newsletters and details of special offers by email.  Click here to see our full privacy policy.

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vat

Do you charge VAT?

Many of the food products we sell are ‘zero rated’ for VAT purposes, but VAT is applied on a pro-rata basis to rated items where applicable (e.g. wine, confectionary).  We provide prices including VAT for all products on our website and detail VAT clearly during the checkout process.

How do I obtain a VAT invoice if I’m ordering online?

You will be asked at the checkout stage if you’d like a VAT invoice posted to you.

What is your VAT number?

Our VAT number is 869 8617 50

Discount codes

I have a discount code - where do I enter it


Discount codes can be entered during the checkout process on the basket page

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